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10 questions to ask before hiring an agency

Know within one conversation whether you're in good hands — for any agency or freelancer, including us.

Hiring someone to build your website, app or marketing is a big decision — and most of the pain comes from things nobody asked up front. Ask these ten questions, in this order, and you'll know within one conversation whether you're in good hands. They work for any agency or freelancer, including us.

A taste of what's inside

  1. 1.Who will actually work on my project?

    ✓ A good answer: Named people you can talk to, and a clear answer about who does what.

    ⚠ Be careful if: "Our team" with no names, or work quietly handed to people you never meet.

  2. 2.Can I see work like mine that is live right now?

    ✓ A good answer: Real links you can click, and a willingness to explain what they did and why.

    ⚠ Be careful if: Only screenshots, or "everything is under NDA".

  3. 3.How do you price — and what is NOT included?

    ✓ A good answer: A written scope, a price, and a plain list of what would cost extra.

    ⚠ Be careful if: Vague "it depends" with no written number, or a price that grows after you've started.

  4. 4.What will I get in writing before we start?
  5. 5.How do payments work?
  6. 6.Who owns the website, the domain and the content afterwards?
  7. 7.How will I see progress and give feedback?
  8. 8.What happens after launch?
  9. 9.How do you handle changes halfway through?
  10. 10.How do you build my reputation and reach — honestly?